About Us (backup) – Automatrixservices

About US

Your Trusted Partner for Transformation

Genex Infosys PLC

Your Trusted Partner for Transformation

Genex Infosys PLC is a leading provider of digital transformation solutions in Bangladesh, catering to the unique needs of MNCs and SMEs worldwide. With over 12+ years of experience, we are the brand behind many brands, ensuring long-term success and prosperity.

Established in 2012, we have rapidly grown to become one of Bangladesh’s top employers. We are a publicly listed company with nearly 4,000 employees, and our management team boasts over 400 years of combined expertise.

Our evolution from a traditional BPO to a digital powerhouse accelerated during the COVID-19 pandemic. We now offer advanced contact center solutions, including chatbots, IVR, and data centers. In 2023, we expanded into consulting, resource augmentation, managed services, software solutions, and more.

Serving 97.8% of the country’s population, at Genex Infosys PLC, we provide innovative solutions across diverse industries. Our approach not only transforms businesses but also optimizes and equips them to evolve continuously, staying ahead of market trends.

Globally connected with a diverse workforce.

Innovators from our diverse workforce

years of delivering Excellence

Continents covered by our global delivery model

Meet Our Teams

Digital Marketing

What sets us apart

SME-Focused Business Model

We are literally in the growth market. Our services focus on helping SMEs expand and improve their digital trsnformation. We're here for the long and fruitful haul.

Top-Notch Talents

We meticulously screen and hire talents based on two crucial factors: skill and character. This ensures that our team delivers excellence in every project.

KPI Setting & Benchmarking

We're dedicated to progress and growth. Our team helps maintain and set KPIs, ensuring that your business achieves its objectives efficiently and effectively.

Flexible Pricing Options

We offer both dedicated employee pricing and shared services, allowing you to scale your campaigns without breaking the bank.

Our Transformation

Starting as a contact center in 2013, we handled 150,000 calls daily for major telecom companies. Shortly after, we transitioned into a digital organization, managing 30,000 calls daily by 2024. Our evolution from a traditional BPO to a digital powerhouse accelerated during the COVID-19 pandemic.

Our Service Expansion

In 2023, we expanded into consulting, resource augmentation, managed services, software solutions, and more. Serving 97.8% of the country’s population, at Genex Infosys PLC, we provide innovative solutions across diverse industries.

Innovation-Driven Transformation

Our approach not only transforms businesses but also optimizes and equips them to evolve continuously, staying ahead of market trends. We are committed to optimizing operations, driving growth, and empowering clients to achieve excellence and sustained success.